Last Updated: August 21, 2026
At GT Gaming, we aim to provide quality products and a satisfactory shopping experience. If you receive a damaged, defective, incorrect, or eligible product, you may request a return, replacement, or refund according to the terms mentioned below.
Products may be eligible for return if they are damaged, defective, incorrect, or significantly different from the product description. The product should generally be unused and returned in its original condition with original packaging, tags, accessories, and invoice, wherever applicable.
Return or replacement requests must be submitted within 7 days from the date of delivery, unless a different return period is specifically mentioned on the product page.
If your product arrives damaged, defective, or incorrect, please contact us as soon as possible. We may request photographs or videos of the product and its packaging to verify the issue before approving a return or replacement.
Certain products may not be eligible for return because of hygiene, customization, clearance, damage caused after delivery, or other applicable restrictions. Any such restrictions may be mentioned on the relevant product page.
Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund. Approved refunds will generally be processed through the original payment method. Depending on your bank or payment provider, the refund may take additional business days to reflect in your account.
If the return is caused by our error, such as receiving a defective or incorrect product, we may arrange or reimburse eligible return shipping costs. Returns for other reasons may be subject to applicable shipping charges.
Orders may be cancelled before dispatch, subject to the order-processing status. Once an order has been dispatched, cancellation may not be possible.
For return or refund assistance, please contact us:
Address: HOUSE NO 758, 759, Housing Society, Awadhpuri Rd, Lakhanpur, Khyora, Kanpur, Uttar Pradesh – 208024
Phone: +91-8808101112
GT Gaming reserves the right to reject return or refund requests that do not meet the conditions of this policy.